Frequently Asked Questions

Do you have a question about basement waterproofing, foundation repair or basement finishing? Would you like to find out more about The Basement Guys®?

Answers to many of our customers questions are right here for your convenience. If you have additional questions or comments, please call us at (330) 333-9322 or email us today!

The Basement Guys® are a full-service company because of the numerous services we provide beyond waterproofing and foundation repair. We are your one-stop shop. View our list of residential and commercial services by clicking.
The Basement Guys® opened for business in 2000. Our staff has 100+ years of combined experience in the industry.
There is minimal disruption to your basement. In a majority of cases, we can revitalize a finished basement, and since we clean up all of the mess, you can use your basement as soon as work is complete.
Unfortunately, in most cases homeowner’s insurance will not cover the cost
Absolutely. The disclosure statement should have reflected the problem and if the previous owners were aware of the problem, they are obligated to fix it. You can discuss this with one of our representatives and then your attorney. Additionally, if you are selling a house, you have to fix the problem prior to selling the house.
Work can be completed year round.
Our response is always: “when do you need the job completed?” We are flexible to accommodate our customers’ needs. We will work nights and weekends to complete your job should you need work done in a certain timeframe. In non-emergent situations or rushed timeframes, we will assess your basement and determine the course of action needed. Because we work consecutive days your basement can be finished in as little as one week.
Estimates are free of charge to homeowners. All you have to do is contact us and we can schedule a convenient time for you to go over the project you would like to have work done on.
To get rid of mold you need to eliminate the moisture. No company can guarantee the elimination of mold. However, we do eliminate the cause of mold, which is moisture, as well as address the symptoms such as odors.
There is minimal clean up required by the homeowner. The Basement Guys® do their best to clean for you.
Yes, the warranty is fully transferable to the next homeowner.
The Basement Guys® provide full custom solutions for your unique needs. Our services and products are not one-size-fits-all. We assess your situation and provide the services to remedy your problem.
We will take care of it for you. In the rare instance you have a reoccurring problem, your warranty covers all work performed.
Yes. We offer financing for almost everyone. For more information please see the financing section of our web site. We also accept all major credit cards.
Although the amount varies from job to job, we will work with customers regarding the minimum down payment. We do require a minimum down payment as a good faith deposit, but unlike our competition, half of the cost down is not required.
We accept cash, personal checks, and all major credit cards. Great financing options are provided by us as well!
All work is done by The Basement Guys® employees.The Basement Guys® are licensed, bonded and insured. We can assure you that we have chosen our employees for their skills as well as integrity.