Whether you are looking to repair an identified basement water problem or looking to prevent one, choosing a basement waterproofing company is an important decision. It’s your home- your greatest investment. When choosing a waterproofing contractor, you need to protect your home, your wallet and your piece of mind! So, where do you start? By keeping the following key questions in mind, you can choose the right waterproofing company and same time, money and frustration.
1. Is your company licensed, bonded or insured?
Sure this seems like a no-brainer, but this question is especially important when evaluating a basement waterproofing company. The nature of the work done by basement waterproofing companies may require a local building permit. Additionally, a company that is bonded or carries liability insurance can provide you with the protection you need should something go wrong with your waterproofing job. If a company is not licensed, bonded or insured, move on to evaluating another company – fast.
2. Are you specifically trained in basement waterproofing/is your specialty?
You would not hire a delivery man who does the occasional surgery on the side for your next surgical procedure. So why consider somebody other than a waterproofing specialist for your basement waterproofing job. Companies who specialize in basement waterproofing should have extensive knowledge about various strategies to repair and prevent basement water issues and should be able to provide you with a solution tailored to your particular basement water problem.
Look for companies that are recognized and certified by professional basement waterproofing associations. Certain associations, such as The National Association of Waterproofing and Structural Repair Contractors (NAWSRC) and the Basement Health Association require that companies demonstrate a certain level of professional knowledge and proficiency, participate in continuing education and abide by a certain code of ethics.
3. Can you tell me about your reputation in the community and provide me with references?
A company that will not provide references or speak about their reputation in the community is a huge red flag. Take the time to do your homework. Consulting independent customer reviews from sources that do not take advertising monies (i.e. Angie’s List) is a great way to learn about other people’s experiences with a company. Independently confirm at least two or three references from satisfied customers, both from recent projects and from projects completed several years ago. Be sure that a company you are considering has a good reputation in the community and has been serving the area for many years. The longevity of a company is a direct reflection of the satisfaction of its customers.
4. Is your suggested work specific to my basement problem/why do you think your proposed repair is the best solution for my basement?
Beware of companies that offer a one-size-fits-all solution. Not all basement water problems are the same and therefore there more than just one solution. Look for companies that provide services to meet your particular needs. A qualified, professional basement waterproofing company should be able to explain why their recommended solution is the best choice for your particular needs and should be able to discuss the applicability of other waterproofing solutions you may be aware of. Take time to do your homework. Understand the work that a waterproofing company is suggesting and make sure that it makes sense.
5. What type of guarantee do you provide with your work?
A reputable basement waterproofing company will provide a guarantee or warranty with their work. Look for lifetime or long-term guarantees on work performed and materials used. Make sure you understand the specifics of the warranty/guarantee provided. Do not even consider hiring a waterproofing company that does not guarantee their work. When checking references, be sure to ask former clients their experiences with the company’s warranty/guarantee plan.
Choosing a company for your basement waterproofing project may seem like an overwhelming task. Fortunately, by asking these key questions you can choose the right contractor for your basement project. If you live in Ohio or the Pittsburgh, PA area your search is now even easier. The Basement Guys®, a NAWSRC and Basement Health Association certified company, provide free estimates and solutions tailored to your particular basement water problem. They secure their work with a National, No-Clogging and Lifetime warranty of the structure for as long as the foundation is standing.