Testimonials

Testimonials for The Basement Guys® Cleveland

We were so glad we called The Basement Guys, we have a 116 yr old home and main level floors sagging to center. Upstairs doors to bedrooms not shutting properly. Mike came to the house and new exactly what we needed. The foreman Kyle B, and crew Dan, Damion, and Bryant were great. Professional, knowledgeable and very nice. We had 7 smart Jack's with beams installed. What a huge difference already. All doors upstairs working properly and sag not so noticeable. Will need a few more adjustings so I am told but we are so so pleased and appreciative. Crew cleaned everything up and hauled away removed concrete. We would highly recommend to anyone.
M. B. of Jewett, OH
Wednesday, April 20th
Had waterproofing done in my basement and I was very impressed with the quality of the work and how the crew respected my home. Jake, John, and Bobby's work were professional and thorough. Jake kept me informed and answered all my questions. Can't say enough to show my appreciation to the crew. I highly recommend The Basement Guys.
Karen M. of Canton, OH
Tuesday, May 10th
Kyle was the foreman on our sump pump project with crew Matt and Dan. They were very efficient (set up, installed, and clean within 4 hours or so). Kyle went into great detail before and after the project to make sure we understood everything that they were doing and making sure we understood the service we were paying for. He also recommended additional services that we will look into for the future when finances permit to ensure the basement is where we want it to be, he even gave me his personal number for when we’re ready to go for more work. Finally, I want to commend the crew on how clean they were, I swear my basement looks cleaner now than before they arrived.
Dan G. of Canton, OH
Saturday, June 4th
The crew of John, Jake, and Jason were professional from start to finish. Nothing was done without explaining the procedure to me first and helping me understand “why” it was being done. Cleanup was meticulous .. just like the entire process. Will be telling everyone of their service and attention-providing attitude at all times. Immensely satisfied with the entire procedure.
Janet G. of Akron, OH
Saturday, June 4th
Our special appreciation to the two Master Carpenters Eric D. Martin and Michael Boyd for the superb workmanship, professionalism, and work ethic demonstrated while transforming our sixty-seven year old basement into a basement remodeled creation worth showing off to our friends and family. The Basement Guys Cleveland completed our basement remodel job within ten business days. They have done a fantastic job. The completion of our sixty-seven year old remodeled basement has exceeded any of our expectations. The craftsmanship and attention to detail and timeliness by Eric D. Martin and Michael Boyd was phenomenal. They truly are Master carpenters and work well together as a team. The Basement Guys Cleveland are very fortunate to have the two Master Carpenters Eric D. Martin and Michael Boyd in your service. They are polite, courteous, professional, and timely. They understand their job and communicate easily and effectively on a daily basis with their customer. Their actions demonstrate that they understand the true meaning of customer service and satisfaction. Thank you for assigning Eric. D Martin and Michael Boyd to remodel our basement. The entire job completed has exceeded any expectations. They came to work treating our basement remodel job as if it was their own home basement remodeled. Eric D. Martin also facilitated as a job foreman to coordinate with the electrician, the delivery of products to the job site and cleanup and trash removal. Both men tore down walls and gave a new appearance to our basement stairway and created to separate rooms out of one large room. They carried wall board down to the basement. They installed, mudded, sanded, and trimmed wall board. They made timely suggestions, installed many doors, painted the ceilings, and installed a warm masculine eye appealing floor. All that they have done adds value to our home. We actually enjoyed them in our home on a daily basis when they came to work. They are pleasant and easy to talk to. They kept us informed of completed work and next day work. They shared fresh unique ideas for our basement living space. They completed the entire basement remodel in ten business days. We can now confidently share our basement with friends and relatives. 
Larry & Jean C. of Twinsburg, OH
Tuesday, February 21st
I met with Tom, and he walked me through different options with my basement remodel. He took time to understand my objectives and my budget and came up with a plan to meet both. He represented his product without sales pressure. If you are considering a basement remodel, I highly recommend that you have The Basement Guys look at your situation.
Janet R. of Novelty, OH
Monday, May 2nd
Basement Guys is a fantastic and customer-friendly company. I am very happy with their work. The two technicians were Ron and Matt, and they were friendly and helpful. Cannot recommend enough.
Matt K. of Seville, OH
Saturday, June 4th
The Basement Guys of Cleveland were referred to me by a friend. We could not have been more pleased with the work they did installing a sump pump in our basement. From our initial consultation with Jeffery, through the scheduling, planning, and support from Megan, and the installation team of Dan, Ron, Bobby, and Matt the overall experience was great and cost much less than I had expected. Would highly recommend.
Hale F. of Shaker Heights, OH
Saturday, June 4th
Tyler the salesman was very informative, personable, and very helpful throughout this process. Kyle the foreman communicated with me throughout the whole process. He explained everything in great detail and did a great job installing my smart jacks. The crew Jeremy and Bryant did a good job and cleaned up before they left.
Antoinette T. of Cleveland, OH
Saturday, June 4th
The Basement Guys representatives were Very Professional, Knowledgeable, and Customer Friendly. ⭐⭐⭐⭐⭐
William C. of Cleveland, OH
Monday, May 2nd
These guys go above and beyond if you have a problem. I had concrete leveling done and when they inspected it, they saw a problem and immediately came out and fixed it. The results are spectacular!Very reasonably priced, also.
Kenneth B. of Cleveland, OH
Saturday, June 4th
Just wanted to thank you and the folks at Basement Guys for the outstanding job done in my basement.  The crew of Justin and Colton showed up every day on time and finished the job as promised.  They did a great job, offering suggestions, and keeping me informed during the whole process.  I will recommend the Basement Guys to anyone I know, needing basement work done.
Bob H. of Middleburg, OH
Friday, August 14th
We are writing today to express our gratitude to your firm for the excellent work performed on our house on July 13 through July 15, 2009. Following ground water flooding in our basement, we found an overwhelming number of basement waterproofing companies to choose from. In narrowing our options, we received one quote that was several thousand higher. We are so thankful that we ultimately decided to secure The Basement Guys to complete the work needed in our basement. Jason Fry’s presentation was unique in that he used a very detailed, yet easily understandable, Power Point slide show to visually explain what occurs around a house and basement foundation when a house is built, and how that interacts with rainwater. His inspection, excellent presentation, and answers to our many questions made us want to select your company as our contractor. Jason never made us feel pressured, unlike your competitors, and he actually helped to alleviate some of the stress in making such a huge financial decision. In reality, Jason actually left out home without a signed contract because at the end of his impressive presentation, we just were not sure which company was telling us the truth about what work we truly needed to have a dry basement and with work that was guaranteed. Immediately after Jason left our home, we logged onto the Columbus Better Business Bureau site to, again, check out the multiple companies. Upon closer inspection, we found Jason had truthfully told us that The Basement Guys had only 2 resolved BBB cases in the past 3 years. Their competitors however, in the same 3 year period, each had several complaints and the company we had already signed up with had over 20 complaints, for multiple reasons, and some had not been resolved thru mediation. We were so shocked to see the differences that we immediately called and cancelled the contract we had signed but that was still in the “3 day right to refusal” window. Our next call was to The Basement Guys and we requested that Jason come back so we could sign the contract. The work crew that showed up on July 13, on time and as scheduled, consisted of John (project supervisor), Joe#1, Joe#2, and Rob. All four men were very personable and professional. John explained exactly how each part of the process would work, and he was always available to answer any questions we had. Each member of the work crew was very respectful of our personal property, and always asked us before moving something or needing something from us. From the front door to the basement, the floors, steps, and all items in the basement were well covered or moved safely out of the way, as promised. We were amazed how quickly the demolition work went, and all that was accomplished the first day. We were even more surprised when John informed us that they would more than likely be finished by the end of the day 2! As promised, all work was completed by the end of day 2, July 14, including the installation of a glass block window. Clean up was fast and complete and out final inspection found no issues. We did notice one minor issue the next day, which we relayed to the office. Joe came out the same day and took care of the issue in less than 15 minutes. Today was the first day we experienced any significant rainfall, and my inspection of the sump pump showed no water whatsoever! Since The Basement Guys are the only company to fully guarantee their work, we can rest assured that if any issues do arise, the will be handled expeditiously. Thank you again for your excellent work and fantastic crew. We hope we never have to see you again for water moisture problems; however, we do look forward to contacting you in the future when we are ready to take the next step and finish our basement living space.
Mark & Kathy of Cleveland, OH
Wednesday, July 15th
Thank you so very much for sending Doug and Stan to fix our basement and crawl space. We were very impressed and grateful for their professionalism, courtesy and very hard work while they were here. They kept us informed of what to expect every day, and together with supervisor Nick, detailed the entire process. They completed every bit of work, beautifully, that was promised and got it done when they said they would. Doug and Stan treated our home, our pets and us with the utmost care and respect. Despite all the work they did, we didn’t have any mess at any point in the process. We have already recommended The Basement Guys to our friends and will continue to do so. Please feel free to use us as references for your business in general and for Stan and Doug in particular. Thank you for our beautiful new basement!
Kelly & John of Cleveland, OH
Thursday, September 27th
Justin, Juan, and Stan (who worked on waterproofing my basement) did an excellent job. They were courteous, arrived on time and answered all my questions as the work progressed. They made the experience as painless as possible.
Anne Y. of Cleveland, OH
Tuesday, September 25th
Total testimonials : 30