Testimonials for The Basement Guys® Cleveland

We were so glad we called The Basement Guys, we have a 116 yr old home and main level floors sagging to center. Upstairs doors to bedrooms not shutting properly. Mike came to the house and new exactly what we needed. The foreman Kyle B, and crew Dan, Damion, and Bryant were great. Professional, knowledgeable and very nice. We had 7 smart Jack's with beams installed. What a huge difference already. All doors upstairs working properly and sag not so noticeable. Will need a few more adjustings so I am told but we are so so pleased and appreciative. Crew cleaned everything up and hauled away removed concrete. We would highly recommend to anyone.
M. B. of Jewett, OH
Wednesday, April 20th
Had waterproofing done in my basement and I was very impressed with the quality of the work and how the crew respected my home. Jake, John, and Bobby's work were professional and thorough. Jake kept me informed and answered all my questions. Can't say enough to show my appreciation to the crew. I highly recommend The Basement Guys.
Karen M. of Canton, OH
Tuesday, May 10th
Our special appreciation to the two Master Carpenters Eric D. Martin and Michael Boyd for the superb workmanship, professionalism, and work ethic demonstrated while transforming our sixty-seven year old basement into a basement remodeled creation worth showing off to our friends and family. The Basement Guys Cleveland completed our basement remodel job within ten business days. They have done a fantastic job. The completion of our sixty-seven year old remodeled basement has exceeded any of our expectations. The craftsmanship and attention to detail and timeliness by Eric D. Martin and Michael Boyd was phenomenal. They truly are Master carpenters and work well together as a team. The Basement Guys Cleveland are very fortunate to have the two Master Carpenters Eric D. Martin and Michael Boyd in your service. They are polite, courteous, professional, and timely. They understand their job and communicate easily and effectively on a daily basis with their customer. Their actions demonstrate that they understand the true meaning of customer service and satisfaction. Thank you for assigning Eric. D Martin and Michael Boyd to remodel our basement. The entire job completed has exceeded any expectations. They came to work treating our basement remodel job as if it was their own home basement remodeled. Eric D. Martin also facilitated as a job foreman to coordinate with the electrician, the delivery of products to the job site and cleanup and trash removal. Both men tore down walls and gave a new appearance to our basement stairway and created to separate rooms out of one large room. They carried wall board down to the basement. They installed, mudded, sanded, and trimmed wall board. They made timely suggestions, installed many doors, painted the ceilings, and installed a warm masculine eye appealing floor. All that they have done adds value to our home. We actually enjoyed them in our home on a daily basis when they came to work. They are pleasant and easy to talk to. They kept us informed of completed work and next day work. They shared fresh unique ideas for our basement living space. They completed the entire basement remodel in ten business days. We can now confidently share our basement with friends and relatives. 
Larry & Jean C. of Twinsburg, OH
Tuesday, February 21st
I met with Tom, and he walked me through different options with my basement remodel. He took time to understand my objectives and my budget and came up with a plan to meet both. He represented his product without sales pressure. If you are considering a basement remodel, I highly recommend that you have The Basement Guys look at your situation.
Janet R. of Novelty, OH
Monday, May 2nd
The Basement Guys representatives were Very Professional, Knowledgeable, and Customer Friendly. ⭐⭐⭐⭐⭐
William C. of Cleveland, OH
Monday, May 2nd
Just wanted to thank you and the folks at Basement Guys for the outstanding job done in my basement.  The crew of Justin and Colton showed up every day on time and finished the job as promised.  They did a great job, offering suggestions, and keeping me informed during the whole process.  I will recommend the Basement Guys to anyone I know, needing basement work done.
Bob H. of Middleburg, OH
Friday, August 14th
We are writing today to express our gratitude to your firm for the excellent work performed on our house on July 13 through July 15, 2009. Following ground water flooding in our basement, we found an overwhelming number of basement waterproofing companies to choose from. In narrowing our options, we received one quote that was several thousand higher. We are so thankful that we ultimately decided to secure The Basement Guys to complete the work needed in our basement. Jason Fry’s presentation was unique in that he used a very detailed, yet easily understandable, Power Point slide show to visually explain what occurs around a house and basement foundation when a house is built, and how that interacts with rainwater. His inspection, excellent presentation, and answers to our many questions made us want to select your company as our contractor. Jason never made us feel pressured, unlike your competitors, and he actually helped to alleviate some of the stress in making such a huge financial decision. In reality, Jason actually left out home without a signed contract because at the end of his impressive presentation, we just were not sure which company was telling us the truth about what work we truly needed to have a dry basement and with work that was guaranteed. Immediately after Jason left our home, we logged onto the Columbus Better Business Bureau site to, again, check out the multiple companies. Upon closer inspection, we found Jason had truthfully told us that The Basement Guys had only 2 resolved BBB cases in the past 3 years. Their competitors however, in the same 3 year period, each had several complaints and the company we had already signed up with had over 20 complaints, for multiple reasons, and some had not been resolved thru mediation. We were so shocked to see the differences that we immediately called and cancelled the contract we had signed but that was still in the “3 day right to refusal” window. Our next call was to The Basement Guys and we requested that Jason come back so we could sign the contract. The work crew that showed up on July 13, on time and as scheduled, consisted of John (project supervisor), Joe#1, Joe#2, and Rob. All four men were very personable and professional. John explained exactly how each part of the process would work, and he was always available to answer any questions we had. Each member of the work crew was very respectful of our personal property, and always asked us before moving something or needing something from us. From the front door to the basement, the floors, steps, and all items in the basement were well covered or moved safely out of the way, as promised. We were amazed how quickly the demolition work went, and all that was accomplished the first day. We were even more surprised when John informed us that they would more than likely be finished by the end of the day 2! As promised, all work was completed by the end of day 2, July 14, including the installation of a glass block window. Clean up was fast and complete and out final inspection found no issues. We did notice one minor issue the next day, which we relayed to the office. Joe came out the same day and took care of the issue in less than 15 minutes. Today was the first day we experienced any significant rainfall, and my inspection of the sump pump showed no water whatsoever! Since The Basement Guys are the only company to fully guarantee their work, we can rest assured that if any issues do arise, the will be handled expeditiously. Thank you again for your excellent work and fantastic crew. We hope we never have to see you again for water moisture problems; however, we do look forward to contacting you in the future when we are ready to take the next step and finish our basement living space.
Mark & Kathy of Cleveland, OH
Wednesday, July 15th
Thank you so very much for sending Doug and Stan to fix our basement and crawl space. We were very impressed and grateful for their professionalism, courtesy and very hard work while they were here. They kept us informed of what to expect every day, and together with supervisor Nick, detailed the entire process. They completed every bit of work, beautifully, that was promised and got it done when they said they would. Doug and Stan treated our home, our pets and us with the utmost care and respect. Despite all the work they did, we didn’t have any mess at any point in the process. We have already recommended The Basement Guys to our friends and will continue to do so. Please feel free to use us as references for your business in general and for Stan and Doug in particular. Thank you for our beautiful new basement!
Kelly & John of Cleveland, OH
Thursday, September 27th
Justin, Juan, and Stan (who worked on waterproofing my basement) did an excellent job. They were courteous, arrived on time and answered all my questions as the work progressed. They made the experience as painless as possible.
Anne Y. of Cleveland, OH
Tuesday, September 25th
This is to let you know that we were very satisfied with the job done by your workers on July 6th. The crew of 3 was punctual, hard working, and professional. They worked to meet our needs and to solve existing site conditions to our satisfaction. We would recommend their workmanship to others. Thank you for our beautiful new basement!
Susan K. of Cleveland, OH
Saturday, July 14th
Today, your production staff completed the work in my basement and I am very satisfied with the work and neatness of the project. It was very well done. Your staff explained the process each step of the way and always kept me informed on any decisions they were making. I very much appreciated the information they provided. All the work was completed to my satisfaction in the time allotted. Should I meet this same problem in the future, I know whom I’ll call: The Basement Guys. Thank you for our beautiful new basement!
Philip B. of Cleveland, OH
Tuesday, February 4th
I would like to tell you that the work being done the last 2 days has been great. They were very courteous and polite. The foreman was very good and helpful in explaining the job that’s being done from start to finish.
Patricia of Cleveland, OH
Thursday, May 24th
I wanted to inform you that the gentlemen that performed the work on my basement were awesome! The first day they arrived they introduced themselves and let me know what would be going on. They arrived early each day and got right to work. I was very satisfied with the way they cleaned up everyday. They came in smiling and left smiling and I know working in my basement was not a fun job. They were more than kind and courteous. I actually enjoyed seeing them arrive in the mornings. The basement looks fabulous, I am very pleased with the care that Alex, Joe, and the others took in doing this job and the results I now have. I will recommend your company to others and I have to say it is because of the professionalism the gentlemen had throughout the process. You sent me a good and caring crew. If everyone that works for you is this polite and hard working, your company will thrive. I am pleased with the basement. It is beautiful and dry. My basement was a scary place and now it is useable space.
Tammy B. of Cleveland, OH
Friday, August 24th
I would like to offer my appreciation to your team. There was a high level of professionalism in getting the job done and a keen sense of responsibility. Their knowledge of and experience with the overall job was outstanding. Additionally, their highly meticulous precision to detail and respect for my property was greatly appreciated. I am pleased with the work they did for me. Please pass along my appreciation to your team. I have already recommended your company to several of my friends. Thank you again. Thank you for our beautiful new basement!
Timothy W. of Cleveland, OH
Tuesday, February 4th
My husband and I needed some basement work completed on our home and decided to hire The Basement Guys to complete the project. Three men, Doug, Noel, and Nicholas, were sent out to our home to complete the project. My husband and I would like to comment on the wonderful job these three men did while completing the work. All three men were professional, friendly, and hard working. At the end of the day there was never a mess that we had to clean up as they ensured that they left their work area clean. They were very hard working and we were impressed by how quickly the job was completed and the quality of their work. We felt very comfortable with Doug, Noel and Nicholas in our home. Some of our neighbors also need the same work completed on their basement and we will be recommending The Basement Guys to complete the work. We feel very confident in that recommendation. Thank you for all your hard work, we really appreciate it!
Jason & Erin C. of Cleveland, OH
Wednesday, June 27th
Total testimonials : 24