Job review from in Beachwood, OH 44122 on 09/18/20

Overall Rating:

5  out of 5
Our Overall Service
Call Representative
Sales Process
Jeffrey was exceptional. He was naturally friendly, low pressure, and of good humor. He was patient with our many questions, and he represented the company's philosophy in a way that allowed us to develop confidence and trust. We got estimates from other companies, but we chose the Basement Guys based largely upon Jeffrey's representation of the company.
Our Installation Crew
Spencer and Jim worked extremely hard and diligently. They were respectful, courteous and careful. They handled themselves very professionally and are obviously accustomed to the high physical demands of the job.
The Cleanup Process
Everything was cleaned up and tweaked to our satisfaction.

What type of work did you have done:

Basement Waterproofing

What made you choose our company:

Low pressure sales approach (other company high pressure), thorough explanations about waterproofing process (other company condescending), and company philosophy of charging a fair price up front (other company overcharged up front and then came back with lower price days later.) While we have not had any rain since our waterproofing job was done, we fully anticipate success. We also feel free to call The Basement Guys with questions or problems of any kind going forward.